If you have already downloaded one of our free test items and are sure that your phone can download content, it may be that there is a delay in the SMS network. Normally, content delivery messages should arrive within 5 minutes of the time you place your order. If not, wait 24 hours, then send us a message at support@iLoopMobile.com. Please include your mobile phone number, the time you placed your order, and what you purchased. We will try to track it down for you.